Integration & automation · chapter 03

Processes that run on email today are not processes.

When approvals sit in inboxes and status lives in Excel lists, nobody knows where a case is stuck. We model the process, automate the routine and let AI agents contribute where it makes sense.

WHY MODEL IT

A process that exists only in heads and inboxes cannot be measured, improved or audited. Once modelled, you see cycle times, bottlenecks and loops — and can automate deliberately instead of digitising indiscriminately.

What we actually do

schema

Modelling processes

BPMN as a shared language for business and IT. What is tribal knowledge today becomes a diagram you can discuss.

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Execution & orchestration

The model runs — as a workflow engine that assigns tasks, watches deadlines and coordinates system calls.

smart_toy

AI agents as a process step

Agents take over steps such as document checks or pre-qualification — with the same rights, limits and logging as a human handler.

rule

Decision logic & rules

Business rules separated from code, maintainable by the business. Changing a threshold no longer means planning a release.

groups

Tasks & ownership

Work baskets, delegation rules, escalations and deadlines. Nothing stalls because someone is on holiday.

insights

Process mining & measurement

Cycle times, bottlenecks and exceptions from real logs. Improvements rest on numbers, not assumptions.

WHAT THIS ACTUALLY DELIVERS
70 %

fewer manual steps in typical approval and release processes.

Anytime

answerable: where the case is stuck and who is next.

Auditable

by design — every step with timestamp, handler and rationale.

Technologies

Chosen vendor-neutrally, to fit the problem.

BPMNTEMPORALTIBCODMN · RulesProcess MiningMCP · Agents

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UW
YOUR DIRECT CONTACT
Uwe Winnwa
Sales · cloud37 AG

30-min intro call — free.
No standard pitch. I listen, ask the right questions and give an honest assessment — even if we are not the right partner.